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SERVICES

Micarlgan Hospitality services help properties and investors achieve:

  • Improved staff engagement, satisfaction and retention

  • Improved guest satisfaction and retention

  • Improved ownership/management guest scores and profit

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Hotel Operations

  • Business plan development

  • Customer service training

  • Mystery shopper

  • Purchasing

  • Standard operating procedures review/Development

  • Community liaison

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Food + Beverage

  • Efficiency improvements

  • Menu development

  • Confidential front of house audits

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Sales + Marketing

  • Revenue enhancement (Front Desk/Reservations)

  • Sales & marketing plans

  • Media review/buying

  • Social media

  • Website development/Analytics

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Golf + Spa

  • Operational review of departments

  • Revenue enhancements

  • Vendor negotiation

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GET IN TOUCH

Michael J. Lynch

PO Box 32 South Freeport, ME  04078

michael@micarlgan.com

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